Port and Customs
We will be a recognized model of excellence,
challenging traditional boundaries, seizing
opportunities, setting the standard to become
a renowned world leader in providing innovative
Customs services. Providing world class services.
Our mission is to excel in serving Dubai
by delivering Customs services of the highest
and uncompromising quality and value.
ARE COMMITTED to protect Dubais revenue
by going beyond and above assessing and collecting
duties and fees. We will control, regulate
and facilitate the movement of commodities
between Dubai and other nations. We will seek
new channel streams of revenues depending
on innovative and creative service endeavours.
ARE COMMITTED to provide the highest quality
of services to our customers. We will exceed
our customers expectations by providing
friendly, courteous, knowledgeable and prompt
service in all areas of our operations. Through
system-wide continuous improvement in the
quality of everything we do, we will strengthen
our leadership position. Innovation, technology
and creativity are essential catalysts for
our competitive advantage.
ARE COMMITTED to emphasise the importance
of our employees by providing an environment
where people realise their full potential,
where they feel good about their work, are
challenged and well trained, and are able
to grow both professionally and personally,
thereby maximising their contributions. We
seek productivity through participation, teamwork
ARE COMMITTED to conduct our operations based
on international provisions implemented by
the world Customs and other international
trade communities. Our conduct accommodates
recommendations expressed by international
institutions which have regard to facilitating
legitimate trade. Integrity, competence, and
conformity with international standards characterise
our Customs system.
ARE COMMITTED to endeavour to be a good citizen
at all times by engaging in activities that
have a positive social and economic impact
on the communities in which we work and the
world at large.
is no longer a mere collector of duty or inspector
of cargo. Customs has assumed new responsibilities
that are more significant from a traditional
perspective. It has expanded to include the
facilitation of trade while, at the same time,
Customs continues to play a vital role in
preventing the entry of goods detrimental
to the United Arab Emirates society. One of
the greatest challenges of Dubai Customs consists
in balancing the facilitation and the need
Function: Regulate the flow of trade into
the business sector.
Function: Collect revenue.
Function: Generate trade statistics reports
Function: Regulate imports and exports into
and out of Dubai.
Policy pursued in UAE and particularly in
Dubai has been responsible for elevating Dubai
to its present status of an international
trading centre. The role of Customs now covers
economic, social and statistical areas. Simply
stated, Dubai Customs plays a pivotal role
in border protection, trade administration
and revenue collection.
of Customs Duties
Customs is charged with assessing and collecting
duties imposed on imported goods. Dubai levies
a 4% duty on all imported goods (50% on alcohol
and 100% on Tobacco) unless they are exempted.
of complete information on trade
Section collects and analyses information
on trade, import, import for re-export and
export. Trade and Customs statistics are essential
decision-making tools in order:
to develop trade policies and agreements;
ensure the financial wealth of a country
fund and resource government departments
of public health
This type of function is not related to economic
protection as much as it is to controlling
goods harmful or potentially harmful to the
individual or environment. In fact, strict
control is imposed on foodstuffs, vaccines,
medicines, drugs and other similar goods.
Dubai Customs works in close relationship
with Dubai Municipality and Ministry of Health.
or restriction of goods
Dubai Customs is also the first line of defense
against the importation of harmful goods that
affect individual health, coherence of the
society and environment cleanliness.
of regulations to control the flow of foreign
The economic role of Customs due to the liberalized
and transparent policy, has raised Dubai to
an international trade hub which now handles
70% of UAE's non-oil trade.
simple and easy customs procedures have facilitated
smooth movements of consignments in and out
of the country, affording international trade
infrastructure combined with high level transport
and communications facilities and the absence
of sales taxes paved the way for non-oil trade
of efficient import/export procedures to trade
The liberal economic policy regarding customs
operations brought about rapid increase in
the Emirates development and trade.
policy regarding re-export is another factor
in the speedy development achieved by the
economy of Dubai. Traders could import from
low price sources and keep the goods for a
period of six months paying only a deposit
of 4% until they find the most profitable
market to re-export their goods. The deposit
is then refunded on producing proof of export.
transshipment facility, that enables traders
to transit their shipments through Dubai without
any hassles, has also helped boost international
transactions, contributing to rapid economic
of incentives to investment
One of the major objectives of trade administration
is to ensure that the trade and commerce community
receives the support and is given the advantages
intended by a wide variety of trade policy,
legislation or agreements.
all, the economic policy of keeping tariff
rates at low levels and the setting up of
free trade areas such as free zones and duty-free
areas has provided substantial force to accelerating
the pace of growth of foreign trade as well
as industrial development.
policy regarding the issue of industrial licences
to manufacturing industries exempting them
from customs duty, forms another important
contributing factor to the economic role of
customs in the development of trade and commerce.